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[PATHTAGS] Your new Order for Pathtag XXXX
Thank you for your order!
*If* you have not submitted your payment yet, please do that as quickly as possible to avoid production delays.
HERE IS A REVIEW OF THE PROCESS GOING FORWARD:
* Once payment is received, the processing of your order will begin within 2 business days.
* All submitted art must be made into a production ready blueprint (even really good art!) and you will soon receive notice that your original art piece has been sent to the factory to have a production-ready blueprint prepared. This can take between 2 and 5 business days to complete depending on your design complexity and the quality of your original.
* When ready, we upload your blueprint for review. You will get an email notice alerting you of this, so keep an eye on your email to help speed up the process!
* You must review and accept the production ready art before we put it into final production. Review the blueprint carefully, it is your responsibility to ensure everything is correct. A color legend will show you which colors represent raised and recessed metal for your chosen plating style. Other colors represent areas to be filled with colored enamel. If you have ANY questions, email for clarification BEFORE accepting your blueprint. Any change after acceptance is subject to a minimum of $50 in change fees.
* You may notice some differences between your submitted design and the production ready version. Due to scale (tags are only about .9 inches in diameter!) and other production considerations, the factory may make required changes. We use the Pantone Matching System (PMS) to communicate about colors. Not every color exists in the PMS, so the factory will match your colors to the closest PMS colors that exist if you do not provide the specific numeric codes in your design.
* Once approved, we send your Pathtag into full production. You should receive your tags about 4-6 weeks after your approved design is sent to production.
SOME OTHER TIPS AND HELPFUL INFORMATION
* Many factors affect speed to completion including difficulty of initial art conversion, complexity of design, etc. Because of this, tags are not always completed in the sequence they were ordered in. Do not be surprised if your tag arrives a week after another tag you ordered at the same time arrives to you, or if someone who ordered a few days after you gets their tags before you. This is expected and does not mean your order has been lost or forgotten. If it has been more than 6 weeks from your order date, please alert us so we can research the status of your order.
* Trading is fun! Many people wonder when to activate their tags for online trading. You can read more in our forums, but it is up to your personal preference. Just be sure to note in the tag's profile that it has not arrived to you yet.
* You can make ANY changes you like to your tag before it is approved, up to and including sending us an entirely different design. If you would like to add on more tags or change to a premium plating option - you can email orders@pathtags.com for that.
Thanks for becoming part of our growing community of Pathtag owners and as always, if you have any questions about the progress of your order or PATHTAGS in general - contact us at orders@pathtags.com or simply reply to this email. Have a great day.
-PATHTAGS.com Customer Service & Support
[PATHTAGS] Your starter kit order for tag #20817 has been submitted for production
You have approved your blueprint for production and your order for 50 of template ID 20817 has been submitted to the factory for production. At this point, your tags will begin full mass production. Orders generally take 4-6 weeks to complete full production, which means you should expect your tags to arrive to you between 02/14/2012 and 02/28/2012.
For questions about your order, please contact us at orders@pathtags.com
For web site support or other questions, contact us at support@pathtags.com
[PATHTAGS] Your Order For Tag ID 20817 Is Shipping!
Happy day! Your tag order arrived to us from the factory, was inspected, and has been packed to ship to you. We'll be dropping it at the Post Office in Ada, MI soon! Typical delivery time after shipping notification is 2-5 days in the USA, 4-6 days to Canada and 5-10 days to International destinations. Note: These are typical times only, it can (and does) take longer at times. We pack your tags with the greatest care, but once released into the postal system - we have very little influence.
If you are an international customer and your package does not arrive in about 10 days, we suggest contacting your local postal station or customs office first. They will sometimes hold packages for your pickup or for additional clearance information.
Thanks again for being a customer and we hope you LOVE your tags!
~The Pathtags.com Team
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